Frequently asked questions.

We ship to the following countries and regions:

Albania, Andorra, Antigua & Barbuda, Argentina, Aruba, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Canada, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Croatia, Curaçao, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kenya, Kuwait, Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malaysia, Maldives, Mali, Malta, Martinique, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Rwanda, San Marino, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad & Tobago, Turks & Caicos Islands, Türkiye, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Vietnam, Zambia, Zimbabwe

Shipments to the United States use Delivery Duty Paid (DDP). We handle transportation and import duties until your order is delivered.

For destinations outside the United States, any additional costs are the customer’s responsibility. Our pricing reflects this shipping arrangement.

Shipping is free for orders to the USA exceeding $348.99, except for Trexo MoCo Car orders. For orders below this amount, a $25 shipping fee is shown at checkout.

We deliver with UPS. Once your order is processed, you will receive a tracking number and email updates about your order.

Tracking information becomes available after UPS scans the shipment. Delivery takes 2–6 business days, depending on your location.

Dispatch timing depends on your selected product and its availability. Contact our team before ordering to confirm the current dispatch estimate.

Please visit our Refund Policy for return conditions and refund information.

If the courier hands you a damaged shipment, report the damage to the courier and have a damage report created.

Send us photos of the damaged packaging and/or product within 3 business days. This also applies if the parcel was left at your doorstep rather than delivered to you in person.

Please contact us promptly so we can help.

Contact us immediately so we can arrange for the missing item to be sent to you.

If you experience a technical problem, please use our Contact Us page.

Contact our team to confirm the warranty period and coverage applicable to your product. Repairs for issues within the warranty period are complimentary; a paid repair service is available outside the warranty.

Purchases made directly from trexoin.com are eligible for insurance credit, so you do not pay for parts even for issues outside warranty coverage.

If your order has not shipped yet, we can help you add a product and ship the items together. Contact our support team with your order number.

If your order has not shipped yet, you may still be able to change the delivery address. Send a message to our customer service team for help.

If your order has not shipped, email info@trexoin.com with your cancellation request. Include your first and last name and your order number.

Visit our Where to Buy page to find our resellers worldwide.