Return Policy

Returns Policy

Returns

    If you are not completely satisfied with your purchase from Trexo Innovation, you can return your item(s) for a full refund within 14 days of confirmed delivery.
Please return item(s) with the same carrier with you received your order. Please provide the tracking number for the return.
Please note that all item(s) for a refund must be returned in as new condition in the original packaging and include all the accessories. A restocking fee may be applied to all returns for a refund if the returned is a result of user error. We cannot accept returns of certain item(s) for a refund including, any item(s) that is/are not in its original condition, is physically damaged or missing parts.Depending on your location in relation to our facilities, it may take up to 14 business days for your return to reach the Trexo Innovations return department. Once it received and inspected, your refund will be processed and automatically applied to your credit cart within 14 business days. Please note that depending on your credit card company, it may take an additional 5-10 business days after your credit is applied for it to post to your account.Customers are solely responsible for shipping any returned products to Trexo Innovation. Customers agree to pay all shipping charges and accept all risk of loss for the return products during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals and other accessories provided by the manufacturer. Trexo Innovations will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.

Cancelling

    If your order is not shipped yet, you may contact Trexo Innovations via info@trexoin.com and ask to cancel your order. Your payment will be refunded in full.

Repairs

    Please contact Trexo Innovations directly via info@trexoin.com for to help diagnose any repairs that you may need. We can then determine whether the repairs will be covered under our Limited Warranty or not. If your repair is not covered by the Limited Warranty then we can quote the estimated charge to repair. Please note that any procedure done without the professionals of Trexo Innovation will take the equipment out of Warranty.

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